No, you can shop without creating an account, though registering allows you to track orders and save items on your Wishlist.

• Browse categories or search for specific items.
• Selected the item you want, add it to your cart, proceed to checkout
• Provide your shipping and payment information
• After completing your purchase, you'll receive a confirmation email with order tracking updates

You may modify or cancel you order if it hasn't shipped yet. For assistance, reach out to our customer service info@theluxuryaccess.com. Please note that adding items to an existing order isn't possible, but you're welcome to place a new order for additional items.

On the Sign In page, select "Forgot your password?" and enter your email address. You'll receive instructions to reset it.

The Luxury Access's model brings you luxury products from a global network of brands and partners, each of whom sets their own prices. This approach means the same item may vary in price across different partners.

Your card is charged once your order is ready for shipping, although your bank or card issuer may place a temporary hold on the amount when you place the order.

We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Elo, UnionPay, ShopPay, and ApplePay, with all transactions securely processed.

Yes, your information remains confidential and is shared only with your consent or as required by law. For more details, see our Privacy Policy.

We partner with numerous European boutiques, each managing its own inventory, so you may see the same item listed more than once at varying prices.

Yes, we work exclusively with reputable boutiques and designers to ensure all products are 100% authentic.

Your items will be securely packaged, often including designer-provided dust bags to keep them in pristine condition.

Shipping is free on orders over $200. A fee of $19.95 applies for orders below this amount.

Orders typically ship within two business days and are delivered within 3-5 business days. Tracking details are sent via email, and you can also track your order through your account.

Taxes and duties are calculated at checkout, ensuring full transparency.

All items ship from Europe. Orders over certain thresholds may incur import customs/duty taxes, which are collected by your country’s customs authority.

If your order hasn’t been processed, we can update the shipping address. For processed orders that haven’t shipped, we will forward your request to our boutique partner and confirm if the change is made. Unfortunately, we cannot alter addresses for orders already in transit.

Important Note: Redirecting shipments on your own carries risk, and The Luxury Access cannot be held responsible for any resulting issues.

We accept returns within 14 days of delivery and offer a full refund, excluding shipping costs and duties/taxes. Items must be unworn, undamaged, unused, and returned with tags in original packaging. Please note, items cannot be returned based on scent alone.

After verifying the returned items, we’ll process your refund through the original payment method, usually within 5-7 business days, depending on your provider.

No, returns involve extra costs like shipping, customs duties, and courier fees, which are non-refundable. You will need to cover these charges.

Please email us at info@theluxuryaccess.com and include pictures of:

• The front and back of the item
• The defect or incorrect part of the item
• Attached tags
• Stickers on the item packaging (e.g., box or plastic covering)
• Any other labels or documents (e.g., AWB labels)

These details help us resolve the issue as quickly as possible. Thank you for your cooperation.